FAQs

As many as you'd like (as long as there's enough links)! We recommend choosing 1, 3, 5, 7, 9, or 11 charms! Choosing an odd number ensures there is one charm in the middle and keeps it symmetrical. Smaller number of charms will generally be spaced a little further apart and more charms will create a more full and clustered look.

• We have grouped all our charms into four size categories: mini, small, medium, and large.
• We recommend either choosing charms of similar sizes or mixing in several of each so that the necklace looks balanced.
• For best results, place the largest charm as the center charm.

• The size you choose depends on personal preference!
• Our necklace chains generally come in 3 sizes (14", 16”, and 18”). All necklace chains come with a 2” extender to give you a range of lengths. 
• Our bracelet chains come in 4 sizes (5", 6", 7", and 8"). All bracelet chains come with a 1" extender to give you a range of lengths.

Yes, you can order only charms if you'd like! Each charm will come with one open jump ring that you can use to attach it to whatever chain you choose. The jump ring can be opened and closed using a pair of small pliers. Please note that the included jump rings are 4mm 21 gauge jump rings and may not fit all chain styles or types. If you would like to purchase additional jump rings, you can find them HERE.

All charms are attached using an open jump ring, so you could take them off, add more, or interchange them using a pair of small pliers if you'd like. However, the charms do not clip on and off.

• All of our jewelry is crafted by our own hands after you place your order, so please allow at least 5 business days for us to create your custom jewelry.
• Processing time may vary during holidays, sales events, or launches.

If you would like to request a digital proof of your charm necklace, please do so in the cart notes. We will send a digital proof to your email. Please reply within 24 hours with any changes you'd like made before we send it to our design team. If we do not hear back from you, we will proceed to assembly at the designer's discretion. We are unable to make any changes to the order after assembly.

You will receive an email notifying you when your order has shipped with tracking information!

Please note that we are not responsible for lost, damaged, delayed, or stolen packages. If you receive a notification that your package has been delivered but you can’t locate it, we recommend waiting a few days to see if it turns up—sometimes packages can be delayed or mistakenly delivered to a neighbor. If it still doesn’t appear, we suggest reaching out to the shipping provider (i.e. your local USPS office) directly to file a claim and resolve any delivery issues. If the tracking information shows that the package is delayed or lost, please file a request for missing mail with the shipping provider (i.e. USPS Missing Mail Search). Each package does come with some insurance in the event that it is not able to be located by the shipper.

• Due to the custom and handcrafted nature of our products, we do not accept any returns. All sales are FINAL SALE.
• If you received defective product or would like to submit a warranty claim as outlined in our Product Guarantee policy, please email us at hello@fablelaneshop.com and we’ll work with you on a repair, exchange, or store credit. Claims for defective product must be submitted within 48 hours of receiving the product to be considered. All other warranty requests will be handled according to our Product Guarantee & Warranty policy.
• Please see our full Return & Exchange policy for more information.

All of our jewelry is water-resistant and some is waterproof. Please check the product listing for specifics of each product. We recommend removing your jewelry for any activities that might expose it to continuous moisture, especially if ther are chemicals present (i.e. chlorinated pool or spa).

All Fable Lane jewelry is tarnish-resistant for most people. This means that it is likely to keep its color and shine for a long time when cared for properly. Some people's natural body chemistry reacts to certain base metals that causes rapid tarnishing.

Some of our jewelry is fully tarnish-free, waterproof, and hypoallergenic for most people. Please see individual product descriptions for details on each product's features.

If your jewelry does tarnish, please see our product guarantee for more details.

• Avoid exposure to chemicals 
• Limit exposure to chlorine
• Don't use abrasive materials to clean
• Use a soft microfiber or lens cloth for cleaning
• Store your jewelry in a dry, airtight place to prevent tarnishing. 
• Regularly clean your jewelry with mild soap and water, then pat dry with a soft cloth (avoid rubbing)

See our Material Information & Care Instructions page for more information on your Fable Lane jewelry.